At International Tarpaulin Company ("ITC", "we", "our", or "us"), we strive to deliver your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, charges, and other important information regarding the shipment of your orders.

1. Order Processing

  • Orders are processed and dispatched within 24 business hours after order confirmation, excluding Sundays, public holidays, and unforeseen circumstances.
  • Orders placed on weekends or holidays will be processed on the next working day.
  • During festive seasons, sales, or high-demand periods, dispatch times may be slightly longer.

2. Shipping Coverage

We currently ship across India through Shiprocket and its trusted courier partners.

For international shipping or export enquiries, please contact our export team before placing an order.

Email: export@internationaltarpaulin.com

3. Shipping Charges

We aim to provide affordable shipping for all our customers.

  • Free Shipping on all prepaid orders above ₹499 within India.
  • Orders below ₹499 will incur a shipping charge of ₹100.
  • Any additional shipping charges, if applicable, will be displayed during checkout before payment.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available across most serviceable locations in India.

  • A fixed COD handling charge of ₹100 applies to all Cash on Delivery orders.
  • COD availability depends on your delivery location and courier partner serviceability.

5. Estimated Delivery Time

Estimated delivery timelines are:

7–10 business days

Actual delivery may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Natural calamities or other force majeure events

While we make every effort to ensure timely delivery, delays caused by courier partners are beyond our direct control.

6. Order Tracking

Once your order has been dispatched, you will receive shipment tracking details via:

  • WhatsApp
  • SMS
  • Email

These updates will allow you to monitor the progress of your shipment until delivery.

7. Delivery Attempts

Our courier partners will make delivery attempts based on their standard operating procedures.

If delivery cannot be completed due to:

  • Incorrect address
  • Customer unavailability
  • Invalid contact details
  • Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

8. Delivery Address

Customers are responsible for providing:

  • Correct delivery address
  • Accurate mobile number
  • Complete landmark details (where applicable)

International Tarpaulin Company will not be responsible for delivery delays resulting from incorrect or incomplete shipping information.

9. Inspection Upon Delivery

We recommend inspecting your package immediately upon delivery.

If you notice:

  • Damaged packaging
  • Missing items
  • Tampered parcels
  • Incorrect products

please contact our customer support within 48 hours of delivery.

For claims involving damaged or missing products, you may be asked to provide:

  • A clear 360-degree unpacking video
  • Images of the packaging
  • Order details

These documents help us investigate and resolve your request promptly.

10. Shipping Delays

Although we strive to meet our estimated delivery timelines, delays may occur due to circumstances beyond our control, including:

  • Extreme weather conditions
  • Natural disasters
  • Transport disruptions
  • Government regulations
  • Public holidays
  • Technical issues with courier partners

We appreciate your patience and understanding in such situations.

11. International Shipping

For export enquiries and international orders, please contact:

Email: export@internationaltarpaulin.com

Phone: +91 8329370665

Shipping charges, customs duties, taxes, and delivery timelines for international shipments will vary depending on the destination country and applicable regulations.

12. Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us.

International Tarpaulin Company

Registered Address

Plot No. D5, Kinfra Textile Centre,
Nadukani, Thaliparamba,
Kannur – 670142, Kerala, India

Domestic:
support@internationaltarpaulin.com
+91 94950 57110
+91 95443 36110

International:

export@internationaltarpaulin.com
+91 83293 70665

Commitment to Reliable Delivery

At International Tarpaulin Company, we are committed to ensuring that every order is processed efficiently, shipped securely, and delivered with care. Through our partnership with Shiprocket and its trusted courier network, we strive to provide a smooth, transparent, and dependable delivery experience for customers across India and beyond.