At International Tarpaulin Company ("ITC", "we", "our", or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services efficiently, we may collect the following information:

Personal Information

When you place an order, submit an enquiry, create an account, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping Address
  • Billing Address
  • Company Name (if applicable)
  • GST Number (for business purchases)

Order Information

To process and manage your orders, we collect:

  • Products purchased
  • Order history
  • Invoice details
  • Shipping information
  • Delivery status
  • Return and refund requests

Payment Information

Payments on our website are securely processed through Razorpay.

We do not store your:

  • Credit Card Numbers
  • Debit Card Numbers
  • CVV
  • UPI PIN
  • Net Banking Credentials
  • Wallet Passwords

Payment information is encrypted and processed directly by Razorpay using secure payment infrastructure.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referral Source
  • Cookies and Analytics Data

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Deliver products to your preferred address
  • Provide customer support
  • Process payments securely
  • Send order confirmations and shipping updates
  • Respond to enquiries and service requests
  • Improve our products and website
  • Prevent fraudulent or unauthorized transactions
  • Comply with applicable legal and regulatory requirements

3. Shipping & Logistics

To deliver your orders efficiently across India, we work with Shiprocket and its authorized courier partners.

For shipping purposes, we may share only the information necessary for order fulfillment, including:

  • Customer Name
  • Delivery Address
  • Contact Number
  • Order Details

This information is shared solely for the purpose of processing and delivering your order.

4. Payment Security

All online payments are processed securely through Razorpay, one of India's trusted payment gateways.

Available payment methods may include:

  • Credit Cards
  • Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • EMI (where applicable)

International Tarpaulin Company never stores complete payment credentials on its servers.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Enhance user experience
  • Measure website performance
  • Analyze visitor behavior

You may disable cookies through your browser settings. However, certain features of the website may not function properly if cookies are disabled.

6. Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third parties, including:

  • Razorpay (Payment Processing)
  • Shiprocket & Courier Partners (Order Delivery)
  • Technology Service Providers
  • Government Authorities when required by law

All third-party service providers are expected to maintain appropriate confidentiality and security standards.

7. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

While we strive to use commercially acceptable methods to safeguard your information, no internet-based system is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

Your information is retained only for as long as necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain accounting records
  • Fulfill legal and regulatory obligations
  • Resolve disputes

After the applicable retention period, your information is securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update your contact details
  • Delete your personal information (where legally permitted)
  • Withdraw marketing communications

To exercise any of these rights, please contact us using the details provided below.

10. Third-Party Links

Our website may contain links to third-party websites for your convenience.

International Tarpaulin Company is not responsible for the privacy practices, content, or security of external websites. We encourage users to review their respective privacy policies before sharing personal information.

11. Children's Privacy

Our website and services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page along with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

International Tarpaulin Company

Registered Address

Plot No. D5, Kinfra Textile Centre,
Nadukani, Thaliparamba,
Kannur – 670142, Kerala, India

Domestic:
support@internationaltarpaulin.com
+91 94950 57110
+91 95443 36110

International:

export@internationaltarpaulin.com
+91 83293 70665

Your Privacy Matters

At International Tarpaulin Company, protecting your personal information is an essential part of our commitment to delivering reliable products, transparent business practices, and exceptional customer service. We appreciate the trust you place in us and remain dedicated to safeguarding your information with the highest standards of privacy and security.